Refund Policy

At CCSC, we are committed to delivering seamless and reliable financial services, including Mobile & DTH Recharge and BBPS services. However, in the rare event of transaction issues, we have outlined a transparent refund policy to ensure customer satisfaction and trust. Please read our refund policy carefully to understand your rights and responsibilities.

1. Applicability

- This refund policy applies to failed, duplicate, or erroneous transactions for Mobile Recharge, DTH Recharge, and BBPS services.
- Refunds are applicable only for transactions conducted through our platform and reported within the stipulated time frame.

2. Refund Eligibility

- **Failed Transactions**: If your transaction fails, but the amount is debited from your account, a refund will be initiated after confirmation from the payment gateway or service provider.
- **Duplicate Transactions**: If you accidentally make the same transaction twice, one of the transactions will be refunded after verification.
- **Service Errors**: If a recharge or bill payment is not processed successfully due to technical issues, the amount will be refunded.
- **Time Frame**: Refund requests must be raised within 7 days of the transaction date.

3. Non-Refundable Cases

- Refunds will not be processed for incorrect details entered by the user, such as mobile numbers, DTH account numbers, or biller details.
- Any transaction successfully processed and confirmed by the service provider is non-refundable.
- Transactions where the service provider's policy does not allow for a refund will not be eligible.

4. Refund Process

- Once a refund request is received, we will validate the transaction details with the payment gateway or service provider.
- If approved, the refund amount will be credited to the original payment method within 7-10 business days.
- For bank transfers or UPI payments, additional details may be required to process the refund.

5. Transaction Charges

- Any applicable transaction or convenience fees are non-refundable unless the error is from our end.
- In cases where the service provider deducts charges, the refunded amount will be adjusted accordingly.

6. Contact Information

If you face any issues or need further assistance with the refund process, feel free to contact us:
Email: info@ccsc.co.in
Phone: +91-943 045 2664
Address: CCSC, Main Road, Ramgarhwa, East Champaran, Bihar - 845433

7. Disclaimer

CCSC reserves the right to modify or update this Refund Policy at any time without prior notice. The most current version will always be available on our website. Refunds are subject to the policies of third-party service providers and payment gateways.