At CCSC, we strive to provide seamless financial, travel and government assisted services through our application. Please read our refund and cancellation policy carefully before using our platform.
1. UPI Cash Point & AEPS/Micro ATM Transactions
- Successful Transactions: Once a transaction is marked as successful by the banking system, it cannot be canceled, reverted, or refunded under any circumstances.
- Failed Transactions: If money is deducted from the user’s bank account but the transaction fails on our platform, the amount is automatically refunded back to the original source/wallet as per the National Payments Corporation of India (NPCI) and banking settlement timelines (usually within 3 to 7 working days).
- Chargebacks & Disputes: Any disputes regarding unauthorized AEPS, Micro ATM, transactions must be reported immediately to our customer support with valid bank statements.
2. Flight Ticket Bookings
- Cancellations: Cancellation requests for flight tickets must be placed through our platform or by contacting our customer support team. All cancellations are subject to the specific airline's penalty fees and service charges.
- Refund Timelines: Once the airline approves the cancellation, the applicable refund amount (minus airline cancellation fees and our convenience fees) will be credited back to the user's wallet or original payment source within 7 to 10 working days.
- Non-Refundable Tickets: Certain promotional or discounted airline tickets are completely non-refundable as per specific airline terms.
3. E-commerce and Shopping Services
- Return/Replacement: Users can request returns or replacements for physical products only if the item received is physically damaged, defective, or completely different from what was ordered.
- Timeline: Return requests must be raised within the specified window (typically 3-7 days) from the date of delivery.
- Refund Processing: Refund for returned products will be initiated after the product is picked up and successfully verified at our fulfillment center.
4. Ayushman Bharat and Government Assisted Services
- Fees paid for government scheme assistance, card generation, or verification processes are strictly non-refundable once the application has been processed or submitted to the government portal.
5. Customer Care Support for Refund Disputes
For any refund-related queries, pending transactions, or disputes, users must contact our authorized Grievance Officer:
- Email Support: info@ccsc.co.in
- Customer Care Helpline: +91 99732 61369
- Office Address: Agarwa Motihari East Champaran Bihar-845401